💬 SUPPORT

Something not working?

This is a small operation in Chinatown, Honolulu, not a support department. That means the person who reads your email is the person who wrote the thing you are emailing about — so be as specific as you like.

Reach a person

hello@kraftstories.com

We aim to reply within two business days. If it is a wrong listing, we usually fix it before we reply — the fix matters more than the acknowledgement.

By post: KraftStories, 15 N Pauahi St, Honolulu, HI 96817.

Or use the contact form →

The seven things people ask

I am not getting notifications

Three things, in order. First, check the Alerts tab in the app — topics can be individually off. Second, check your phone’s own notification settings for Local Hawaii Events, because a “not now” at install time turns them off at the system level and the app cannot override that. Third, note that nothing is sent between 9pm and 7am, so an evening test will look broken when it is not. If all three are fine and it is still silent, email us and say which phone you have.

A listing is wrong

Tell us and we will fix it, usually the same day. It helps enormously if you say what the venue’s own page says, because that is the source we correct against — we do not publish anything we cannot see on the venue’s site. Wrong prices and stale dates are the two we most want to hear about.

I run a studio and I want to be listed

Use the submit form. It is free, it stays free, and nobody pays for placement or ranking. We check what you send against your own website before it goes live, so make sure the details are published there too.

I run a studio and I want to be removed

Email us and you are off, no argument and no retention offer. We would rather list only people who want to be listed.

Adding something to my calendar did nothing

The app asks permission the first time you use it. If you declined, iOS and Android both remember that and will not ask again — you have to grant it in your phone’s settings for the app. We never read your calendar; the permission is only there to write the event you tapped.

I want my data deleted

Alerts tab, bottom of the screen, “Delete my data”. It is immediate. The full explanation of what that removes and what it cannot is on the data deletion page.

The app crashed or something looks broken

Email us with your phone model and roughly what you were doing. There is no crash-reporting SDK in this app — we did not want one — which unfortunately means we genuinely do not know unless you tell us.